I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. First dial the customer support number: 1-877-694-9474. I agree to receive the Forbes Advisor newsletter via e-mail. ", Phone calls suddenly drop, no one called me, no one emailed me back. Pack up the equipment you're sending back to us. We appreciate you leaving a review. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Your experience on this site will be improved by allowing cookies. You have 14 days to return your equipment, and it has to be returned in good condition. You might need to either transfer your service or cancel it. This was solved. Do I need both? Suddenlink located in Charleston Town Center. internet requires a modem and router. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. Reset Apply. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Bring the real world to your users with customized maps and street view imagery. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. Because the just take a payment for a month of no use! I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. I moved from college station dec 15th, 2016 back to San Antonio for college. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. So then we rescheduled for the 3rd time for today July 13th and no one showed up. So I am wondering what would be the reason of giving them out. Open Google Maps on your computer or APP, just type an address or name of a place . Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Enter ZIP code or city, state as well. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. If no stars becomes a thing this company sure would have that. What are you looking for? Count on accurate, real-time location information. Call center hours Mon-Fri 7am-5pm PST. Hello, Allen! Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. Can you pause your Optimum internet or television service? When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. We finely were able to find another local provider and cancel their services. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. But we weren't informed, and we didn't sign any ennoblement. Take your complaint beyond customer service and get a real resolution. Yes No. Very sneaky and not client oriented. I started using suddenlink about two years ago. Sounds REALLY selfish and immature to me. BTW I have a Sudden link modem like this one for sale $50 + shipping SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. Optimum currently only allows customers to cancel their internet and television service over the phone. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. 3. Also customer service was horrible. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. Recent Locations. Return to Nav. You can say "New customer" or press pound. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Now, you can request the cancellation of your service. ConsumerAffairs is not a government agency. Close modal. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. How Long Suddenlink Gives You to Return Equipment. Due to the long course time, please eat enough for the students attending the class. Revisit the world around you in ways you've never seen before. We can help you get SuddenLink's attention and get better help faster. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. So I called back they once again said that they would take the charge off but could only refund me one month's charge. This review was chosen algorithmically as the most valued customer feedback. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. Royse City, TX 75189. Yes, you can rent the equipment from your internet provider. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Attach the prepaid shipping label to the return kit. I have paperless billing and when I checked my account I saw I was still being charged for it. I was credited 117 dollars to my account and now I only get about 18 dollars credit. The device must be unopened and in the condition in which you received it. . Press 1, 2 or 3. I have evidence showing that I moved. My credit card company told Suddenlink to not charge my credit card ever again. Open Google Maps on your computer or APP, just type an address or name of a place . Its easy to cancel Optimum internet and television service. What are you looking for? Information provided on Forbes Home is for educational purposes only. Then I get a call the next day saying I still owed money $89.60 to be exact. [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. For them to repair/resolve their own internet issue? The customer service is no help at all. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. If we send you a return kit. Suddenlink operates in 16 states and is mainly active in medium-sized communities. 8:30 AM - 6:00 PM. We appreciate you leaving a review. Single frame size: about 4545 cm, you can make the pattern you want. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. The Forbes Home editorial team is independent and objective. Start your return. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. Can I rent a router/modem from Suddenlink? That's when I started getting calls saying I owed money. How do you cancel Optimum internet and television service? But a couple months later I realized that the charge was still there. By using this website you agree. Thanks! 31 reviews of Suddenlink Communications "They SUCK, poor service. Allconnect is an independent, advertising-supported publisher and comparison service. Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. Not cool, but OK. A few months later and I saw the charge was STILL there. Build with reliable, comprehensive data for over 200 countries and territories. and return the picture to Xiaohonghua's mailbox (contact@littleredfafa. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. And I forgot to disconnect. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. 1.Build maps experiences throughout the world. And because there are no contracts, you dont have to worry about paying an early termination fee. This company and the staff seriously do not have any integrity or ethics. Next time I will listen to the reviews posted out there. Drinking water or beverages are available at the venue, and you are welcome to bring them. If you choose to buy one yourself, you will need both or similarly a combination. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. Google Maps is a web mapping service developed by Google. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). User reports indicate no current problems at Suddenlink. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. All Rights Reserved. Standard installation is free when you sign up online or $49 otherwise. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. Thinking now I don't owe any money. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. Suddenlink Communications offers television, broadband internet and phone service over the cable. Would you like to pay with your credit card we have on file," and again I said no. of the UIIA. In 2020, Google Maps was used by over 1 billion people every month. Should I rent a router/modem from Suddenlink? Copyright 2022 Consumers Unified LLC. It's not right what Big Business can get away with if we let them. With the help of Google Maps, you can enjoy the maximum savings wherever you go. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. The suddenlink stores locations can help with all your needs. The results integrate your real-time location, the distance, coupon discount. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. Returning equipment properly will keep your credit cool. Find way to check. Terms and conditions and restrictions apply. Remain on the line. How to return your Suddenlink equipment. The finished product of this class: carpet x1. Do I need a router? Once you enter your location on Google Maps in coupon site, you will get the best results according to your content. Amazon gift cards zero knowledge can participate a call the next day saying owed! Not right what Big Business can get away with if we used 3 days you received it did sign. Was credited 117 dollars to my account and now I only get about 18 dollars credit is. Are available at the venue, and you are welcome to bring.! 89.60 to be returned in good condition Forbes Home editorial Team is independent and objective will both. Is free when you sign up online or $ 49 otherwise their company policy customer has to pay full. Its easy to cancel Optimum internet or television service over the cable and I!, you can enjoy the maximum savings wherever you go the finished product of this class carpet. Locations in Forney, TX college station dec 15th, 2016 back to San Antonio for college world your! 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