Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. Can I see details of journeys that I have made? You should receive your ticket within seven days. Nothing in these Terms will affect these legal rights. No trains are running from the station. Once the termendsplease keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. The Fair Processing Notice in respect of Fast Tag, which details how your data is handled can be found on our website using the following link: https://www.merseytravel.gov.uk/Pages/Fair-Processing-Notices.aspx, 13. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. Saveaway Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Following receipt of this information, we will hotlist the card preventing further usage. Solo Term Time Tickets are a great way to save money on your bus travel to school or college. 1. Prices vary and are based on your station of origin and destination. But. 1. Are there any restrictions in place when using a Solo Term Time Ticket? 5. Some bus and train operators offer . Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. No, you can register your Walrus card online. I no longer need my ticket can I have arefund ? Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. 9. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. 2. Buying Saveaway Tickets6.1 Prior to purchasing a Saveaway Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard.6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. EN. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. . Which dates are covered by Solo Term Time Tickets? Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. (b) If you are ending the agreement for a reason set out below the agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . How do I buy my first Smart Solo Term Time Ticket? Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. 5. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Under 5s travel free in Merseyside. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. MetroSmart is a website where you can register your Merseytravel smartcard and buy tickets online. More about. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. 10. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. You shall not transfer your rights or obligations under this agreement without our written consent. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. No trains are running from the station. 11. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. You can just get the Arriva #89 all the way there from Liverpool airport. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. to see the other options available. We will refund a Term Time Ticket in line with our refund policy. You can also check the status of your ticket here to make sure that it has not expired. I would like to update my personal details/password, how do I do this? Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. Merseytravel Saveaway Ticket Terms and Conditions of Use. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. The User shall not sell, tamper with or wilfully damage the Fast Tag. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. My ticket is not scanning on the bus what should I do? 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. No trains are running from the station. 1.3 These Terms were last updated in November 2020. An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. When you buy your first smartcard you will receive a MetroCard. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. Merseytravel's Guide to Season Tickets One ticket for all the different journeys we make. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. (c) In the event a payment is unsuccessful, your T-FLOW Account will not be topped up which may result in your Account having insufficient funds. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Liverpool City Region and Metro Mayor. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). The MetroSmart website will only show your online ticket purchases. Just pay for your ticket with cash, credit or debit card. Solo tickets are valid across Merseyside. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. You should receive your ticket within seven days. You will need to pay 1 for a new card. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. The pass is valid until midnight on the date shown on the front of the card. 14. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. If you do not receive your ticket within sevendaysplease email. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. The tickets are only valid on commercial buses, not private buses, night buses or coaches. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. SeverabilityEach of the paragraphs within this Agreement operates separately. I no longer need my ticket can I have a refund ? We will refund any payments you may have made to your T-FLOW Account. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Your weekly update, keeping you in touch with planned changes to Merseyside's public transport and tunnels. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. If you have aMetroCardyou can now buy and renew your ticket online. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. This booklet tells you about the options for adults aged 19 and over. quoting your order reference number to let us have the correct details. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. If your card has been damaged, a replacement fee may be applied. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. The Railpass Application Form can be downloaded from the Merseytravel Website. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. What is a MetroCard and is it different to a Walrus card? Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. If the ticket is not suitable for your travel needs please visit the. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. 05 March 2023. , quoting your order reference number and our team will investigate. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Which dates are covered by Solo Term Time Tickets? 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. No trains are running from the station. 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. Under 5s travel free in Merseyside. Please be advised that we may use agencies to verify and confirm your identity and residence. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. It can be used at all times in the Merseyside area. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Apprentice Railpass and will be subject to any sanctions referred to in clause 8 below. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. If you are buying a smartcard for the first time you will receive a new MetroCard. We can also be contacted using the contact details set out in clause 2.2. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. 3. 13. 7.4 In serious or repeat cases of Trio Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. 2 You can use a Trio Ticket on most ordinary bus and. Each of the paragraphs within this agreement operates separately. 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