The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. It has just been frustrating. This Clears both data and cache. Takes about 30 seconds, I know. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. . Can't click on it. All of the information on the app goes into the medallion as far as I know. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. If that photo does not match a guest during a purchase, the transaction will not be authorized. It keeps saying that these are pending and not acceptable. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Tried to log in for two weeks. Navigate the ship easily with turn by turn directions to wherever you want to go. The app crashes on open on my Galaxy S8. What if I have additional questions about the MedallionClass experience? Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Quick voyages to the California Coast, Caribbean and Mexico. tried to upload Covid pass. If you already have an online account with Princess, you may enter your . The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Your advise & resolution required ! Looks like you should have the latest version of the App. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Booking name Rene Cannot save changes to Personal Information. Photo of my vax card will not upload. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Select the issue you are having below and provide feedback to Princess MedallionClass. You will be able to leave a comment after signing in, By Princess USA does that now. Pretty sure everything else is manual entry. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Also, mention the most recent voyage you were on with Princess. Good to hear you finally found a way! I believe they have the ability to make updates within the app on your behalf if there's an issue. Can't save. The WiFi isn't what Princess advertises on their website. No, the Medallion contains no information at all. It lets me on the app but cant do anything once Im on. To do this, you can use Princess's Cruise Personalizer website. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. App still crashes on my phone, but as long as I can get in. That eventually went away. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Its the worst (ta && ta.queueForLoad ? Does anyone know how I can do this outside of the app? I'm putting all my information in so I can get in a faster line. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. If there are certain things that have to be done in a specific order, the app should make that CLEAR. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. So much for relaxation. Watch video: Introducing Princess MedallionClass. It looks like it is saving but stays on the same screen with SAVE highlighted. Posted June 21, 2021. I repeat, the Medallion does not hold any information. Some issues cannot be easily resolved through online tutorials or self help. Looks like you should have the latest version of the App. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. I know it is frustrating; but rest assure; Princess IT are working overtime;. Not a happy 80 yr old chappie! I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Realize you forgot sunscreen by the pool? In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Since it is an app I don't use Chrome and it's buttons to print from. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Still no help after reporting this issue by phone 2 weeks ago. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. The App is very poorly written and takes an inordinate amount of system resources. I want to be able to use the app. On android, goto "Settings" "Apps" or "Manage Apps" tab. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Thanks Bev. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Started August 27, 2021, By This is our 1st (ta && ta.queueForLoad ? You can't do everythingbut quite a bit can be done using this method. Started June 21, 2021, By Just show up when you want to. Expected to be able to take a security photo and can't. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Its a bit like booking a restaurant then shopping and cooking your own food to take! I can't uninstall it and I want it GONE! (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Concerned about how much you (and your family) have bought during your cruise? Even the website had issues of ups and downs tjis weekend. I even tried to use their web version of the app. Also now doesnt come up with a link to wifes details, now Ive filled mine in Then ask the rep to set up your arrival time. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? ), @Aunt Bartywelcome to CruiseCritic! I have spent 2 hours trying to get the app to load my info? MedallionClass cruising is all about making vacations effortless. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. I have tried using wifi and cell. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Started June 21, 2021, By We'll see how it works once on board. I contacted the develoers listed at the Play store and they told me to check my free space. Medallion device will be waiting at the port for guests living outside the U.S. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Username Password Forgot Password Create New Account Login 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Wi-Fi everywhere on board so you can text, post photos, video chat and more! The Medallion app opens. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Will not save info. Keep receiving message that it will download later. I hope the OP was able to work out his/her issues. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Does anyone know how I can do this outside of the app? I have a receipt for it. such a waste of my time. . It links to the on board computer where all the information is stored. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Which phone number did you call? If you. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. It just won't save. Medallion App stills has the old booking and ship. When i complete the info, i cannot click save. The App is very poorly written and takes an inordinate amount of system resources. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. CC Help Jenn And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Please advise how to edit and enter the correct birthdate. Thanks for watching! Still no go! App is also up-to-date. passport) available when checking in at the terminal. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Your help to a resolution required! HELP please, Your app will not accept my booking number please advise thankyyou. 2. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. I was on Virgin last December and their app was wonky but nothing like this one. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Is there a way to wear my Medallion device other than the lanyard?Absolutely. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. The app crashes on open on my Galaxy S8. I have more than the 2 gb required. I have tried for 3 weeks now to now avail. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX 3D printed wristband for Princess Medallion Class Cruises. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Couldn't log in with password had to use book ref. Please try again later.. . I want to be able to use the app.). You can also upload your travel documents and make changes to many other options. UPDATE: I was able to get in on my tablet using log in with booking number. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Tried to download an existing photo. and still not get to go. Why are you attacking me? The Great Barrier Reef, stunning coastlines and relaxed charm are calling. Get it sorted. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? More time for you. I had this interaction yesterday when checking DMW function. Previous message had wrong email address: Can I wear my Medallion device in the pool? Merci de m'aider. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. I want to be able to use the app.). LauraS The booking number for our cruise has changed since installing the Medallion Class app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. It took 45 minutes to enter passport info and update personal info. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. This ranks as one of the slowest unfriendly apps I have ever seen!! Princess needs to do what airlines and many other companies do. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I have uninstalled the app and downloaded the app. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. And they need to wait 90 minutes to do this? Arizona. can't do mine. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Princess needs to do what airlines and many other companies do. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. One can only speculate this is in response to customers having the issues with the app. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Now, put your network on 4G e.g. And there are a few ways to get the attention of the developers/DBAs: 1. Click on "Try our web version". Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? How can I open it to allow me to input information for my cruise. This app makes me not want to cruise with Princess. CC Help Jenn Upgraded wearables but app would not accept payment. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. have your passport handy. I think this is down to semantics. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. Always get message try again later Unable to login. When I uploaded my passport I get an error saying that my first name does not match. R u sure you have placed the phone properly over them? Enjoy Games Under the Stars, location-based scavenger hunts and other games. Won't let me save. ), You will be able to leave a comment after signing in, By My passport shows my first and Middle together Brenda Ann I kept getting booted off of it, logging back in was . Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). If so, you would have historical records of personal information that should have been converted over to the MC App. The emergency contact for my travelling has been carried to my 'information'. I've been trying to upload our security photos for over an hour. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Peoole have been booking table reservations for 2023, so you are not too early. 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