We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. It will at all times belong to us. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. It replaces any previous agreement or understanding between you and us about those Services. Thank you very much. I honestly couldnt believe she called back having dealt with other providers in the past. 12.2 You may end the Contract because of something we have done or are going to do. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Each of the clauses of these terms operates separately. We may transfer our rights and obligations under this Contract to another organisation. 18 Matters beyond our reasonable control. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. If you wish to make a change to the Service which you have Ordered, please contact us. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Installation within 48 hours. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. | Read 61-80 Reviews out of 2,696. After service call to make sure everything was ok on the day. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. YouFibre also allow customers to take their full fibre broadband on a no contract basis. YouFibre provide the eero Pro 6 to their home broadband customers. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. JavaScript is disabled. He was polite and courteous. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Took advice of the techie for the cabling. 17.6 Porting Date. Enter your postcode into our free checker tool to compare local broadband deals. 19.2 You need our consent to transfer your rights to someone else. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. He came out to my home and helped me get everything set up and get started. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. 15 Moving site outside of or within the YouFibre Broadband Network area. All works great!!! However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. All works great!!! 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. 3d. We'd like to hear from you. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . 13.3 You must compensate us if you break the Contract. Not had the advertised speed (1000Mbps) since installation. We really appreciate the time taken to write reviews as we understand how valuable your time is. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Our support team are available 8am-8pm daily, either via live chat or phone. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. 17.2 Emergency Services. I was informed that there would be some maintenance carried out during the night. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. We've got a full guide to fibre broadband without a contract. We also ensure all reviews are published without moderation. Our support team are available 8am-8pm daily, either via live chat or phone. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. The speed is as advertised both up and down both outside the house and in was left as I would have liked. 11.3 More significant changes to the Service and our Contract. 10.8 Mitigation. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. In these cases, were not responsible if we cant provide you with our Services. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Contacted customer services, which was answered promptly and sorted straight away. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. company number 03997482, registered in England and Wales. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. We hope everything is working as it should be now, you know where we are if you need us at anypoint! 19.1 We may transfer this contract to someone else. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. 4,730 followers. 14.2 Costs if you dont make the Router Equipment available for collection. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Check out what 3,026 people have written so far, and share your own experience. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. No other person shall have any rights to enforce any of its terms. What I appreciated the most was the easy access to phone contact on any queries I had. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. 10.6 Maximum liability for loss or damage to property. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 19.3 Nobody else has any rights under this Contract. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Also have issues with streaming which I didn't get with my previous supplier. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. over the internet. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. b) websites are sorted for blocking by our supplier. Here are 8 tips for writing great reviews. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Unsure which broadband services are available in your area? Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. 10.5 We are not liable for certain losses. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Copyright 2000-2023 M2N Limited E. & O.E. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. This website uses the TMDb API but is not endorsed or certified by TMDb. All rights reserved. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. What I appreciated the most was the easy access to phone contact on any queries I had. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. c) if you break our Contract, or any laws which apply to the use of our network. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Get insider tips and the latest offers in our newsletter. So will be cancelling my contract. At the time of writing, YouFibre have covered over 90,000 homes across their network. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. 15.2 To a site inside our network. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Lisa C Evans, Hi LisaThank you for your great review of Dustin! She called back to check up and make sure it was still okay. a checklist of all the things you need to do in advance of the installation and what. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Absolutely fantastic service. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Their offerings are simple and generously priced. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Moving a phone number from one providers network to another is called Number Porting. Do you agree with YouFibre's 4-star rating? If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. 12.1 You can always end your Contract with us. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. 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