Mercari stole shipping money from me. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. You just need to rate your seller in order for payment to be released. Sellers & Buyers beware They're ripping you off! I decided to wear the bracelet and it was black. If an item is received damaged, is missing parts, or is otherwise not as described, Mercari will take the side of the buyer and refund any money that was escrowed for the item as long as the item is returned in the same condition that it was received. Item will be fake or damaged! Mercari does not automatically cancel your item. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. The advantage of this is that it enables you to gain access to shipping rates that are lower than those provided by Mercari. Products used:They dont even care if you havent received any item! The consent submitted will only be used for data processing originating from this website. This is critically important. For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Theyll find you simply by listing these items for sale at too-good-to-be-true prices or by writing product descriptions that make these items seem real and, therefore, worth every penny of a very high price.May 5, 2020. When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. You have a horrible rating on this site, do you have any feedback to why? Can I Return the Product to a Physical Store? they suspended my account and don't want to transfer my funds ? Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. Good question. Mercari charges a 10% commission on the total order amount. Write your feedback in the comment box. Here's what you need to know. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. How many days does a seller have to ship on Mercari? Never buy a fragrance from Mercari. The fast and easy way to sell or buy almost anything. After doing that I still can't touch my money. Mercari can only make positive changes to ratings. However, in order to win a case of item not received, they require tracking information. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. When I bought Items, sellers took up to a week in some cases to ship. Fed Ex and UPS not so much unless your package is huge or bulky. Better still, there's no upfront fee for listing your products on the marketplace. What happens if you dont rate a buyer on Mercari? Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. So, is Mercari legit? ', Press J to jump to the feed. But you can also request a cancellation without any trouble. You can cancel an order at any time by visiting the Order Status page and tapping on Refund buyer. Just shame. Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. Too much is going on for Mercari themselves not to know. Ive had a very good experience with all of the sellers, except one of them. Tap YES to confirm. Im also contacting the BBB. You can ask for a full refund if: a delivery date was essential and wasnt met. I'm sick of paying outrageous shipping fees. I would recommend being very careful shipping to any PO boxes. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. After they rate, well let you know so you can rate them, too. Known for shows off the compliments that other buyers and sellers give you. and our We want to make sure each rating gives you the feedback you need to make your next transaction even better. Who is responsible if my package is stolen? Things like pricing, shipping details, and photographs can be altered. Ahhhhh this is soooo helpful thank you so much. I ordered a set of DVD's and was sent the wrong DVD's. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. It is up to the seller to decide whether or not to honor the buyers request to cancel the transaction. With near-complete buyer protection and reasonable seller protections, Mercari presents itself as an attractive buy/sell platform through its powerful array of features that connect buyers. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. No refund. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. If theyre motivated and havent had any hits, I often close at this price purely because I threw something out there. If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Then be bothered by checking to see that you receive your money back. Stay away from this site or you could lose everything you paid. FTC will get your money! Terrible customer service towards sellers. That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. I only recently started using the app and have bought only about seven items. Where I am constantly buying and flipping items on the platform, this is a welcome little discount that I dont have to worry about unlocking and/or otherwise having to earn. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Thats ridiculous! Seller shipped it almost 5 days after the mandatory 3 days. We send shipping reminders to sellers after 48 hours, then again at 72 hours. On Poshmark and eBay, I made much more. I understand Mercari as an online garage sale, nothing more. 855-464-7482 website is mercari.com and email is contact@mercari.com I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. Mercari does not automatically cancel your item. Mercari- a place where you can find just about anything you can think of. I made several purchases that went smoothly. Been on Mercari for about 18 months; eBay for 22 years. He then refused to sell to me or accept text messages. The exception is that if a package is actually lost prior to being marked delivered.Nov 15, 2019. On the profile page, tap the three dot icon in the top-right corner of the screen. How Does Dickens Present Scrooge As An Outsider? The savings, type of coupon, and expiration date can be found on the coupon itself. It is truly an awful shopping experience! Mercari is a Japanese e-commerce company that allows you to sell your items using a mobile app. Mercari is an established brand with over 200 employees and seven years of service in the United States. Mercari does NOT care about sellers only buyers. A quoted contributor for Business Insider, Business.com, Discover, Intuit, MSN, NBC News, Yahoo Finance and more, I work to help others live their financial best life. Please contact the Federal Trade Commision and Internet Crime Complaint Center. Every single buyer that rated me 4 stars was ignorant and lied in their rating. Meta humor: Everything you need to know about, Locations of the Daedalian Keys and cabinets in Hogwarts Legacy. These compliments will be visible to your future buyers and sellers. They have everything and you can get it at a low low price. As far as I can see I dont have any cancellations mentioned on my profile. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. 3 days later i ended up in the hospital for a very longtime. If the seller denies the request, they can ship and complete the transaction as originally planned. Protect yourself and buy from a more reputable site. Learn more here. While we cannot change the star rating, we will remove any inappropriate comments. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. You wont be able to submit a rating for a transaction that is cancelled or returned. Mercari does not protect the buyer! It has been six days since I bought the item and it has not been shipped. Seller claimed she would send it. How Many Protons Does Beryllium-11 Contain? If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. It arrived in a baby diaper box broken in several pieces. Rating the seller completes your order. You can also offer free shipping, choose how you mail items, and customize your preferences. i'm so pissed i have emailed them so many times!! Im thinking 1 or 2 stars. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. It was described as the "large" bag but obviously it was not - see photo. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros All sales are final after the buyer rates the seller or 3 days after delivery. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Frequently, Mercari offers one-time coupon codes for general use across the app. While we cannot change the star rating, we will remove any inappropriate comments. Look at Profile Verification. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. This company does not typically respond to reviews. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. 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