Get the SoftClad fabric protector spray on Amazon and at Walmart. Here are 8 tips for writing great reviews. When its a bigger job, and you would like furniture removed from your home, the technician will pick it up and have it repaired in our facility. Their lack of customer communication and service was horrible. A chair with room for two. Protector sprays with a specific use include those for patio furniture, car interiors, and marine fabrics. La-Z-Boy Ottawa/Kingstons service agreement is a five-year plan valid from the date of furniture delivery. When we call they hang up on us. purchased 2 recliners February 2017. one of them has a broken arm again. To ensure proper protection, read labels to find a product that addresses your main concerns, and make sure to buy enough to cover the entire surface. The best fabric protectors are lightweight in texture and effective at shielding upholstery and furnishings, making them easier to clean without affecting the color and finish of the material. Please note that this thread is from May, and was brought out of mothballs by a spammer. Spot clean only with water-based shampoo or foam upholstery cleaner. JavaScript is disabled. Rinse thoroughly with plain water to remove excesssoap. Vacuum or brush lightly to removesoil. I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. The problem is that you cannot get service. Although leather is resistant to fading, prolonged direct When I called the store they said that the warranty wouldn't cover the seams. Its odorless once it dries, and it provides long-lasting protection against stains and makes treated fabrics easier to clean. Just like every patient is different. There can also be a minimum $100 charge for smaller purchases. Since I own a fabric La Z Boy recliner that is 26 years old and still looks new, I see no reason how this couch wearing thin in 2 years could be considered "normal" wear and tear. Aerosol spray containers and pump spray bottles are both common. My husband refused to sign their paperwork. Oh! I never heard from him again, but finally got an email saying that we were not covered. Every room has a story to tell. I did and they acknowledged that they received them. Again, the delivery folks came on time and this time the back of chair was already connected to the bottom. Cheap fabric. Both had problems. Blot any remaining soap residue with a clean Reclining comfort meets space saving convenience. Obviously no one cares about the consumers hard earned $$$. Ashley Furniture offers a wide range of sofas, sectionals , loveseats, armchairs, and matching sets. Now you know all about the Lazy boy protection plan, you can be assured of little to no cost on damage repair. Leather Stain Repellant. We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. shield that prolongs the life of theleather. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. But nope lazy boy is the worst never again. cloth dampened only with clear distilled water. Many fabric protectors will last upward of 6 months. Our product is Anti-mold, Anti-microbial, PERMANENT, Eco-friendly. for many years. Customer service took long time to respond and come out. On the other hand, buying online through auction sites or Craigslist generally cost a lot less, with moving sales giving . Serena And Lily. There is 12 months of labor included in warranty. Avoid direct exposure to sunlight. Submit a complaint and get your issue resolved. It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. Not just one cushion, he strategically placed himself in the middle, so as to soil both cushions. In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an in-house service department. We called la z boy to come to find out that the warranty is only honored from the store we bought them from. Keep colorfastness in mind before treating any fabric, making sure to follow the manufacturers instructions on what surfaces can be treated. This process can lead to a very different service level. $31999. Read Reviews. I use to love love Lazy Boy 20 years ago but somethings happened I dont know what is going on but theyre not the same company anymore. Bought a $5000 sofa 2 years ago only to find seats sagging after 2 years and backrest has shrunk. *PEACE OF MIND PROMISEYour satisfaction is vital to us and we want to ensure that you are confident in the products and services youve purchased for your home. La-Z-Boy Calvin Power Rocking Recliner: Best for Back Pain. After five years have passed and your furniture is problem-free, you get rewarded. I explained that are talking about TWO chairs. 252-447-3648. You must beg them first, to take the backs of your new furniture off. Because of your information, I did not almost $400 worth of warranties today ! This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. You can use a hot glue gun instead. High-end style and unexpected reclining power. It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. I will never buy from them again. Innovative iClean technology surrounds every fabric fiber, creating a barrier that repels spills before they turn into stains. This service offer is for the duration of the plan without additional charges to the original purchaser. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. Wed love to help you create the perfect room in which your life can happen. Then nothing -- so I called and they said they again hadn't received them. Made with innovative technology surrounding each fibre, iClean fabrics repel spills, creating a barrier that protects your upholstery before turning into permanent stains. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. But I will say this. Entertain with cabinets perfect for servingand storing. ?Who knows when theyll be out to fix. Enter your email address to subscribe for updates! not cleaned up immediately. Our goal is to keep you entertained and up to date on all things furniture and design.REQUEST A FREE CONSULTATION WITH A DESIGNER La-Z-Boy Interior Design Service: https://stylemeetscomfort.ca/design-assistance/FIND A LA-Z-BOY LOCATION NEAR YOU Visit La-Z-Boy Home Furnishings \u0026 Dcor: https://stylemeetscomfort.ca/locations/FOLLOW US ON SOCIAL MEDIA Like us on Facebook: https://www.facebook.com/LazboyofOttawaandKingston Subscribe to us on YouTube: https://www.youtube.com/channel/UCcnq2aFyj_kCVWCe-caMHtQ Worst is the sectional. Do not buy anything from this manufacturer/company. On the lower end of the price range is your basic two-seat loveseat sofa, while on the . duo has a lot to love. NO calls to let us know our sofa was here, don't know how long it had been there. If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. Lazy Boy sales said the additional warranty would cover virtually anything, including stains and rips, whether it was our fault or not. Living on their reputation. Clean spots or stains from the outside to the middle of the affected area to prevent The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. We bought a leather recliner in in 2016 with a "furniture care kit" for $149.99 -- that's the terminology of what the extended warranty is (worded strangely). Our guests and designers share theirs. Most companies will not warranty fabric for more then one year. Its a duable fabric (not cheap looking) that is most likely . to remove any excesscleaner. My short bio: I've had a number of jobs over the years but have spent more time detailing than anything. I called the warranty company like the instructions said. they will not answer any e-mails either. With clean lines and timeless details, these mid-century modern looks are here to stay. The salesman stated everything would be covered including labor . Great customer service is solving the customers problem. I could wish the fabric was softer to the touch but I love the color and woven pattern. Instead, contact customer support for a cleaning solution to remove such stains. Can't afford to buy three new ones. Yes! This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. La-Z-Boy is responsible. If so, any over-the-counter compound, such Some professional carpet cleaners even apply Scotchgard as part of their service, in order to prevent future stains. We may earn revenue from the products available on this page and participate in affiliate programs. Pretest a small, inconspicuous area first. We didnt hear back couple emails with no response, so we called. By now, you are well aware of what the La-Z-Boy comprehensive protection plan has to offer. Everyone Benefits From TUG Tee (from $12). She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. The MSRP on the sofa is $1599 and on sale for $1179. Cracking and peeling of top grain leather in seating and non-seating area, Colour transfer from blue jeans and newsprint, Accidental ballpoint pen ink, lipstick or wax crayon stain, Accidental heat rings from normal household use, Lifting, cracking or peeling of solid wood, veneer or laminate furniture. We were wrong and not for the reason you might think. All the effort and info gathering has been on our side. Always spot clean In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. What a scam. For more information on La-Z-Boy guarantees, check out the articleAre La-Z-Boy Recliners guaranteed for life? It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. I asked to see a copy of the warranty, and . I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. By Jasmine Harding | Updated May 10, 2022 12:22 PM. Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. The TERMS & CONDITIONS prevent the buyer from any recourse. Was told we would receive it in 4 to 6 weeks. This will surely increase the credibility of your complaint. It's easy to create a look you'll love with our FREE Design Services. They have absolutely no brains (I said what I said)and you cant reason with them, ever. Ashley doesnt offer a stain-resistant fabric. Feel completely ripped off. It was defective. Also, replacements are guaranteed if it isnt repairable; customers appreciate that. Customer service sucks. Upgrade your downtime with a stylishrocking recliner. We were told it had been sitting in their warehouse. So if the plan is up in January, youll get until January of the following year to use the credit. Tatum first contacted La-Z-Boy when peeling started last fall. We bought an additional warranty. Call (866) 667-6685 to get in touch with one of our technicians. Save $18.00 with coupon. hbspt.cta._relativeUrls=true;hbspt.cta.load(6297385, '92ff2b83-7400-4e8f-b800-183179eabfe8', {"useNewLoader":"true","region":"na1"}); What if the affected item is not replaceable or repairable? 3 weeks after we bought the sofa, our cat peed and pooped right on the cushions. The 15 Best Furniture Stores for Online Shopping. just a piece of junk now and it cost $1700. In our case, it was a totally different leather, very shiny and ours was dull leather, the color did not match our other pieces and the new piece has a flaw in the back. Damages caused by failure to comply with manufacturers instructions. La-Z-Boy Ottawa/Kingston will also service and provide all the parts that may be necessary to maintain the proper operation of the product. Pro: Repels Liquid At this moment, only a warranty plan from the manufacturer can help you deal with such a mess. What a disaster. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. Answer 1 of 9: I would like to know if anyone does have a fabric / yarn / craft shop in central Budapest to recommend. Submit a complaint and get your issue resolved. They said send the photos again. The iClean warranty covers three years for cleaning stains on leather and fabric materials. Cushion brush to remove dust and grime is recommended. From reading previous posts on this site, it appears that my issue is not an isolated incident. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. Oil-based stains include ink stains, cake-type shoe polish andcosmetics. This plan will provide the coverage you need to enjoy your products for years to come.To give you additional peace of mind in purchasing an Extended Protection Plan, we are pleased to provide you with in-store credit for 100% of the value of the plan cost, if you do not require service for the length of the plan. Price: $29-$7498+. What is going on with American Companies? How about making good for merchandise that is not worth $3000.00. Dont let the simplicity of application make you trigger-happy, however! Check us out on our website @ www.ultra-guard.com. Nor do they care to. Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. If I can not get any satisfaction out of Lazy Boy I can do my best to see that no one suffers like I have and still am, going on 4 years. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. Who is willing to join me in a class action law suit, for replacement of our faulty furniture and non compliance of their warrenty. Unfortunately, the leather had been discontinued, but we ended up giving the client credit for the exact amount they paid for the sectional and let them reselect something new. I called the company and spoke with Elizabeth, she said to send photos of the problem, which I did. The cost of the plan depends on the price worth of furniture. My husband was in hospice and that was most comfortable chair we had. With iClean Fabric from La-Z-Boy you can relax and stop worrying about stains. Pump spray bottles are often a better alternative for the eco-conscious. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. Sign up here with your email address to receive updates from this blog in your inbox. The spray protects indoor and outdoor fabrics by absorbing the energy from UV rays, then releasing it back in a harmless form. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). This comment was posted by a verified customer. REQUEST A FREE. You might as well dance, you never know when the music will stop!! Many retailers will recommend purchasing these protection kits (tools) separately. Do not staple fabric to these parts. Can help you deal with such a mess back in a harmless form tear, this. 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