I must say AIR ASIA is the worst airline!! If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. I am waiting for my return payment. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in Good luck to them. Here is my booking number RQ3RVR. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. I need your help to process refund ASAP to a duplicate booking caused by your online app. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. lots of people became unemployed and currently in need of money right now! Only 0.8% of cash refund amount still outstanding, to be settled in coming months. I need a confirmation email of my cancellation request. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . is there anything more I can do? We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Ignore it. It is now May 2022, still In progress. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". I tried to contact Airasia but nobody answers. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. FIX: Please find customer service mail-id and share your concern with attaching Ti. This is the right thing to do to ensure we can serve you again as soon as possible. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Click here to get notifications about new complaints of AirAsia. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. The places you want to travel will be there but we need to take care of ourselves first. While waiting, follow us on these channels. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. But before anything else, it is important to highlight that not all bookings are refundable. We only realise when we reach home because it was covered by luggage cover. Marami sila arte at wala silang contact number not like cebu pac and PAL . There might be a time limit eg 90 days from purchase date. can I still change it to be refunded to original payment? Go to the Chats tab. 0 Kunden folgen diesem. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Tap New Chat icon, then select New Contact. However, there are instances when you will be able to get a refund. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? The refund payment will be credited to the original payment method. Di ko po alam kung san sa dalawa yung mali. Regards AirAsia AVA on WhatsApp: +60 11-3516 5078. Air Asia has been encountered the high fuel cost problems for these years. I want my 5 luggage tomorrow morning in KLIA2 airport. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. November 25, 2021 @ 1:01am. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Thank you. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? [protected]. Hi Roger, did you get your refund already? From 1st March, AirAsia still offers Penang to Kuching flights with a . Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Desired outcome: 6 months and still no refund. Kindly cancel my booking now. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Departure scheduled 27th March, 2020. Hotel-only Booking. The same case here I am very disappointed. They do not want to honor their policy when I bought my ticket. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. I am experienced in the Customer Service field using SalesForce as a CRM tool. You rebook your flight wihout additional charges. Thanks in advance! Desired outcome: To make it sure i put my self as emergency contact person. On desktop, you can see AVA right away. Did you get your refund in your credit card? Credit card Air Asia had endured the impact from the high and increasing fuel costs for these years. DO NOT FLY WITH AIRASIA! Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. within 2mins and still get this Bummer message. Horrible!!!!!! I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? During March of 2012, Air Asia has decided to scrap the long-haul . Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Halos lahat ng flight starting March ay eligible for refund. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. The fare, surcharges, taxes, and terminal fees will be refunded to you. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Al Jazeera Centre for Public Liberties & Human Rights. Very frustrated. "The problem child is AAX and while air . We requested Feb 2019. I have been waiting on my refund for 2 years. Pls help kabayan, baka you have contact. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. Air Asia doesnt appear to understand even basic customer service. they keep saying that the flight is still operating and cannot be refunded. Required fields are marked *, Copyright All rights reserved. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. All flights were since cancelled due to Covid-19 and a full refund requested. or do I need to check-in to be able to request a refund? Desired outcome: Copyright 2022 The Poor Traveler Itinerary Blog. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Airasia, you have no right to hold customers money. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. I can communicate in English and Mandarin well. We . AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Sana po matulungan nyo ko anong pwedeng gawin. Confirmation Number: S8UUKN I always choose the original form of payment. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, However, I still havent received my money as of now. Now AirAsia don't have a call center or a number you can dial and speak to a human. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Wastes time in providing details to end up with a generic Bummer! It has been days, I havent heard from them, she said. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Hence we requested for refund back to credit car. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am willing to be place anywhere. Is there any way that i could transfer it to my Debit Card? Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. We use cookies to give you a better experience on AirAsia.com. My email : [protected]@gmail.com, Desired outcome: I DONT WANT TO FLY WITH THEM EVER AGAIN. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Enclosed herewith the photo to proved the damage luggage. Shameless bastards . If yes, how did you do it? 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