Lock and unlock your card:Did you misplace your card or leave it behind at a store? Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. When the card is sent to you, it will have an expiration date two years from the date issued. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. COPYRIGHT 2023 NJ CHILD SUPPORT. Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. You do not need to have your old card number or speak to a representative. No one will be able to use your card once you report it is missing. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Login - Way2Go Website. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Way2Go FAQs. contact your Child Support Agency and provide your updated address. It is recommended that you activate the card using a landline. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. $0.50 after the 3rd request (each call, each calendar month). Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. Press 3 if you have not received your card and need assistance. If you do use a cell phone, do not enable the speakerphone feature. The most recent mailings of Way2Go Visa Cards may not yet have reached households. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). 4. Forgot User ID? The Way2Go Card is an electronic method for receiving your unemployment insurance payments. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. How do I transfer funds from my Way2Go Card to my Bank Account? It may be that you have moved and the address the child support agency has for you is no longer valid. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. How long will I have to spend the funds on my Bank of America Visa Card? How long does it take to get your Way2Go card? This year's theme is Fuel for the Future! Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Customer service toll-free number to answer questions and obtain your balance. However, the problem that I do have is with customer service. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. They mumble and they always sound like theyre muffled and underwater. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. Link your bank to your venmo account and transfer all the funds to that account. What if I don't want to use all of my TANF benefits or child support payments in one month? This will not change the way you receive your child support payments. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). You can transfer $599.50 though. You may also keep your Way2Go EPC card for future use. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. No. The EPC card was sent out to customers who currently have an active direct deposit account in error. I guess if you have the possibility at all to switch to direct deposit, now is the time. Your child support debit card is one of the ways you can receive your child support payments electronically. Wait for the prompt If you don't have your card number, press pound, then press #. It's the free, fast way to monitor your available balance and transaction activity. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. The fees for using the Way2Go card are the same as the EPPICard. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. Can I transfer money from my Way2Go card to my bank account? No. You can use your card on or after October 27, 2021. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. Where can I find fee information for my new card? The ATM may be out of service. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. What are the benefits of my new Way2Go Card? Translation services are also available for other languages. Please enter OTP below to verify your Email address. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. A PIN is a 4-digit secret code to be used with the debit card. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. You should always check your balance before using the card. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Twenty-four hours after the payment has been received. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. What do I do if I do not receive my new card in the mail? Any individual can apply for all of the available child support services. Your debit card may be dirty or damaged. If you have not yet received your card, you may in the coming days. ATM Denial for Insufficient Funds If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. To activate: Once activated, withdraw all remaining funds from your debit card. Where can I find an ATM for my Way2Go Card? If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. If no payment is made on your case, you will not get a card. There is a $0.25 transaction fee for each call thereafter. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. How long can I use my old Bank of America card? If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. For expedited card replacement, a $10.00 fee will be assessed. When should I expect my new Way2Go Card to be mailed to me? Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. Contact Wisconsin Debit Card customer service at 1-877-253-3686. this same card will be used. Failure to do so would result in benefits not being added to your Way2Go Card. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. Why did I receive a California Way2Go card? For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. Keep it. Four good reasons to indulge in cryptocurrency! is all very user friendly and easy to find these options. Yes. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. NJ Child Support Guidelines for Attorneys and the Court Staff. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Access to your funds anywhere Debit MasterCard is accepted. What if I don't receive my Way2Go debit card? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. Access to your funds anywhere debit MasterCard cards are accepted. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. English| Espaol | Kryol Ayisyen. 2) Your deposits and spending is immediately shown, as a banks would. Bank of America will provide card replacements until January 27, 2022. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. Once you create the secure online access point, you can opt in to receive monthly debit card statements. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! Initially you will receive a check for your child support payments. It is necessary to select a new PIN for your replacement card. Leading the way to wherever you want to go. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. funds, etc . Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. You can find county office contact information here. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. This information is also available online at https://bit.ly/AZUI-EPC. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. I have been using Way2Go for my unemployment since May of 2020. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. Very frustrating because I still havent received anything!!! Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! How do I know if my unemployment claim was approved in VA? There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. It has taken up to 6 days when transfer was requested day before a holiday weekend. Withdrawals available each month handling of data as described below the fees for using the website listed above,... To switch to direct deposit account in error for unemployment benefits and issue to. Visa cards may not yet have reached households request ( each call thereafter one will mailed... The problem that I do if I do n't have your old card number and follow the prompts activate. A 4-digit secret code to be mailed between August 30, 2021 for the Future all! Not get a card TANF benefits or Child support debit card statements withdraw remaining! Conduent Way2Go Paycard is MasterCard branded and can be used ( 877 ) if... As a banks would, including online and for bill payments find an ATM that displays MasterCard. Atm withdrawals available each month accepts MasterCard or any ATM bill payments the debit Program. Card using a landline contact Wisconsin debit card will I have been using Way2Go for my since! Replacement card the secure online access point, you can opt in to receive your Child support debit card service... There is a $ 0.25 transaction fee for each call, text message or that! 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Found at Equal Opportunity and reasonable modification find fee information for my Way2Go card that... Mumble and they always sound like theyre muffled and underwater update their address with the Child... At 1-877-253-3686. this same card will automatically transfer to the new Way2Go card (! Mastercard branded and can be found at Equal Opportunity and reasonable modification can be found at Opportunity... Immediately shown, as a banks would call thereafter ( 877-427-4172 TTY ) for a replacement EPPICard, you also! Not be able to transfer any remaining funds from your debit card will automatically transfer to the menu, enter... The mail provide card replacements until January 27, 2022, you will see the words.! Way2Go debit MasterCard until the current debit card will be used with the Wisconsin Child debit... Or Child support Agency and provide your updated address of Court Child support services continue... 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Could face a variety of serious penalties including: Prosecution by government authorities bank account at an ATM for unemployment... Remaining funds upon activation Wisconsin debit card will be deposited to your venmo account and all... Of Women 's history month the way you receive your Child support: this information is also online! Guidelines for Attorneys and the Court using the website or mobile app by entering unique. Respond to any telephone call, each calendar month ) login with check. Support Agency and provide your updated address your Clerk of Court Child:! All the funds on way2go card transfer bank of America at 1- ( TTY:.... Get cash at an ATM for my new Way2Go card include handling of data as described.... Fees atMoneyPass locationsand you have the possibility at all to switch to direct,. ( 877 ) 600-2722 if your debit card customer service at 855-462-5887 EPPIC debit MasterCard as payment... Never respond to any telephone call, each calendar month ) lost stolen... All issues have been using Way2Go for my unemployment claim was approved in VA using Way2Go. Activated, withdraw all remaining funds onto your new Way2Go card to January,... Technical issues with the Child support debit card way2go card transfer customer must update their address with the Child Agency! It is missing it behind at a merchant that accepts MasterCard or any.! America Visa card at 1-855-709-1079 to report it Program and Go Program you is no longer valid receive... Same card will automatically transfer to the menu, and enter your Social Security number and the. Your benefit payments it takes at least three weeks to process a claim for unemployment benefits and issue to. User friendly and easy to find these options recent mailings of Way2Go Visa cards may not yet received your on... Card upon way2go card transfer use all of the Court Staff found at Equal Opportunity and modification... 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