DoorDash turned a profit in certain cities. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. So thats still a big part of the journey for us right now. So Im not talking about big things per se, but thats what I thought a lot about as a kid. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. The other reason why we started with food is we knew that something like restaurant food is very perishable. And would they actually pay for it? Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. Overseeing product development. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Where do you think the DoorDash product will be in 5 years? Interview questions and answers were updated by William Swansen on September 28th, 2021 I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. And, I think those are the things that are really, really important when the tough moments come. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. What is DoorDash? Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. Then, I brainstorm and propose different options to resolve the issue. Restaurateurs who complained DoorDash delivered their food without permission. In case of a halt in the delivery, I would prioritize keeping the customer informed. And thats really I think the spirit of how DoorDash operates. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Thats easier than more time pressure and greater perishability. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. Its always been about how do we grow and empower local economies? I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. The other one half of the goal is to empower these businesses to do it on their own. 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. We experienced strong delivery sales out of the gate.. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. So I think its really important to be intellectually honest. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. Product managers can expect to work . Now on the flip side, youre right. But for us, it was this value choosing optimism and building a plan. PM basics such as product understanding . DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Other merger efforts have flopped. But thats one half of the goal. That they can create their own digital channels. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. What does it mean to be a world-class head of engineering or head of sales? As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. doordash critical thinking interview. As DoorDash grew, employees pitched in when there were not enough drivers. Click here. One is a marketplace where we sit in between . Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? My goal is to maintain a positive work environment and find a resolution that benefits everyone. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. Making the website more mobile-friendly and responsive for customers on the go. Product Team Culture. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. On this, Mr. Xu pointed to DoorDashs past. If youre at the surface level, youre never going to actually realize what the problems are. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. What are the principles that you rely on as a leader during the toughest times? Providing more detailed information about menu items and restaurant offerings. We believe that true innovation happens when everyone . And then, what kind of morphs even over time is, how do you actually scale this culture that you built? And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. Tony Xu: Yeah, and it goes both ways, right? While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. Those were the three questions that we were trying to answer. Anyone can read what you share. The first question is, what is your favorite class at the GSB? For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. Hungry people. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. What kinds of questions should I expect? Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. We're committed to growing and empowering a more diverse and inclusive community. I approach conflicts by first listening to both sides and understanding their perspectives. Interview questions and answers were updated by William Swansen on April 14th, 2021. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Mba Program is a marketplace where we sit in between the candidate & # x27 ; strengths... Often did the jobs no one else would, like 15 consecutive hours of customer support New. Empowering a more diverse and inclusive community whether thats buying a gift for,. 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